Refund, Cancellation & Return Policy

7-Day Refund Policy

We are committed to providing a seamless shopping experience, and we aim to meet your expectations with every purchase. All products sold are brand new and 100% authentic. If you receive an item that is damaged, defective, or not as described, you may request a refund. A refund will be processed once we verify the defect or damage, and the item has been returned to us. Please ensure that the product is shipped back within 7 days of receipt. If the product is indeed defective or arrives in a damaged condition, we will issue a cash refund directly to your account. For other cases, we will provide a coupon code equivalent to the product’s value, redeemable on future purchases.

Cancellation Policy

We reserve the right to cancel any order at any time, whether due to unavailability, pricing errors, or other circumstances preventing us from fulfilling the order.

If a customer refuses to accept delivery of an order, we will not be able to process a refund.

Note: For cancellations requested by customers, a 2% transaction fee will be deducted from the refund amount to cover bank transaction charges.

Return Policy:

We offer returns and replacements within 7 days of delivery if there is a valid reason, such as receiving a damaged or defective product. For returns, please email info@parmaindia.com.

Conditions for Return/Replacement:

• Returns are accepted only if items are in saleable condition, with original tags and packaging intact.
• All returns are subject to inspection to confirm eligibility.
• Damages caused by misuse or improper handling are not covered under this policy.
• Returns are not accepted for orders placed by mistake or without checking product specifications.

Our aim is to maintain fairness in handling returns and replacements, balancing customer satisfaction with our business policies.